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PORTUGUÊS

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Linx Customer Area

Support

Linx have specialized support teams for each product. Here you'll find contacts that may help you.

Phones

Brazil +55 0800-729-5469

Monday to Saturday from 9 a.m. 

to 10 p.m. Sunday from 10 a.m.

to 10 p.m.


São Paulo +55 11 2103 1550

Monday to Saturday from 9 a.m. 

to 10 p.m. Sunday from 10 a.m.

to 10 p.m.


Phones

Brazil +55 17 3344-3717

Monday to Friday, from 07:30 a.m. to 08:30 p.m.

Saturday from 8 a.m. to 5 p.m. 

Sunday and National holidays from 8 a.m. 

to 12 p.m.


Brazil +55 17 3313-0909

Monday to Friday, from 07:30 a.m. to 08:30 p.m.

Saturday from 8 a.m. to 5 p.m.

Sunday and National holidays from 8 a.m. 

to 12 p.m.

Restricted Area

Phone

Brazil +55 31 4009 4141

Monday to Friday from 8 a.m. to 6 p.m. 

Phones

Brazil +55 11 2103 4337

Monday to Friday from 8 a.m. 

to 6 p.m. 


Brazil +55 11 2103 4338

Monday to Friday from 8 a.m. 

to 6 p.m. 


Rio de Janeiro/RJ +55 21 4063-8422

Monday to Friday from 8 a.m. 

to 6 p.m. 


Salvador/BA +55 71 4062-9970

Monday to Friday from 8 a.m. 

to 6 p.m. 


São Paulo/SP +55 11 3522-9970

Monday to Friday from 8 a.m. 

to 6 p.m. 


Vitória/ES +55 27 4062-9980

Monday to Friday from 8 a.m. 

to 6 p.m.

Phones

Brazil +55 0800-729-5469

Monday to Friday from 9 a.m. 

to 10:30 p.m. Sunday from 2 p.m. to 8 p.m.


Brazil +55 11 2103 4321

Monday to Friday from 9 a.m. 

to 10:30 p.m. Sunday from 2 p.m. to 8 p.m.

Phone

Brazil +55 51 3317 3333

Monday to Friday from 9 a.m. to 6 p.m.

Phones

55 3003-FOOD (55 3003-3663)

Phones

Brazil +55 51 2101-9933

Monday to Friday from 8 a.m. to 6 p.m.

except national holidays

Restricted Area

Phone

Brazil +55 51 2101-9944

Monday to Friday from 8 a.m. to 6 p.m.

except national holidays

Restricted Area

Phone

Brazil +55 31 2101-7840

Monday to Friday from 8 a.m. to 6 p.m. 

Saturday, Sunday and national holidays 

from 8 a.m. to 6 p.m.

Restricted Area

Phone

Brazil +55 31 2101-7900

Monday to Friday from 8 a.m. to 7 p.m.

Saturday from 9 a.m. to 1 p.m.

except national holidays

Restricted Area

Phone

Brazil +55 31 2101-7950

Monday to Friday from 8 a.m. to 6 p.m.

except national holidays

Restricted Area

Phones

For capital: 55 3003-MODA (55 3003-6632)

Other locations: 55 0800 718 MODA (55 0800 718 6632)

Phones

Brasil +55 47 4052-9052 

Belo Horizonte/MG +55 31 4063-8263

+55 31 4042-1488

Blumenau/SC +55 47 4052-9052

Brasília/DF +55 61 4063-6263

+55 61 4042-1836

Campinas/SP +55 19 4062-9072

+55 19 4042-1638

Campo Grande/MS +55 67 4063-9963

+55 67 4042-1967

Cuiabá/MT +55 65 4052-9876

Curitiba/PR +55 41 4063-5263

+55 41 4042-1869

Porto Alegre/RS +55 51 4063-8063

+55 51 4042-1811

Rio de Janeiro/RJ +55 21 4063-5063

+55 21 2042-0345

Recife/PE +55 81 4062-9076

+55 81 4042-2039

Salvador/BA +55 71 4062-9056

+55 71 4042-1875

São Paulo/SP +55 11 4063-3263

+55 11 4210-0254

Vitoria/ES +55 27 4062-9202

+55 27 4042-1821

24-hour service

Restricted Area

Chat

Phones

Brazil +55 34 3239-2000

24 hours


Brazil +55 34 3239-2020

24 hours


Belo Horizonte/MG +55 31 3519-9888

24 hours


Brasília/DF +55 61 3246-9888

24 hours


Curitiba/PR +55 41 3012-9888

24 hours


Goiânia/GO +55 62 3412-9888

24 hours


Ipatinga/MG +55 31 3519-9888

24 hours


Ribeirão Preto/SP +55 16 3512-9859

24 hours


Rio de Janeiro/RJ +55 21 3512-9798

24 hours


São Paulo/SP +55 11 3512-9888

24 hours


Espírito Santo +55 27 3441-0012

24 hours


Rio Grande Sul +55 51 3103-0060 

24 hours


Pernambuco +55 81 3771-0031

24 hours


Bahia +55 71 3512-0041

24 hours

Restricted Area

Chat

Phones

Brazil +55 3003-1401

24 hours

Restricted Area

Phones

Brazil +55 47 4052-9052

Belo Horizonte/MG +55 31 4063-8263

Blumenau/SC +55 47 4052-9052

Brasília/DF +55 61 4063-6263

Campinas/SP +55 19 4062-9072

Campo Grande/MS +55 67 4063-9963

Cuiabá/MT +55 65 4052-9876

Curitiba/PR +55 41 4063-5263

Porto Alegre/RS +55 51 4063-8063

Rio de Janeiro/RJ +55 21 4063-5063

Recife/PE +55 81 4062-9076

Salvador/BA +55 71 4062-9056

São Paulo/SP +55 11 4063-3263

Vitoria /ES +55 27 4062-9202

24 hour-service

Phones

Brazil 55 0800-729-5469

Monday to Saturday from 9 a.m. to 10:30 p.m.

Sundays from 2 p.m. to 8 p.m.


São Paulo/SP 55 11 2103 4321

Monday to Saturday from 9 a.m. to 10:30 p.m.

 Sundays from 2 p.m. to 8 p.m.

Phones

Brazil +55 11 2103-1566

Monday to Friday from 9 a.m. to 6 p.m. 

Saturday from 9 a.m. to 5 p.m.

Phones

55 3003-FARM (55 003-3276)


Restricted Area

Phones

Brazil +55 0800-705-2020

option 6, after option 1

Phones

Brazil +55 3003-1400

Monday to Saturday from 8 a.m. to 11 p.m. 
Sunday from 8 a.m. to 9 p.m. 


PABX +55 51 2101-9999 
Monday to Saturday from 8 a.m. to 11 p.m. 
Sunday from 8 a.m. to 9 p.m.

Restricted Area


Access Request

Fill in the fields below to request access to the tools (Portal de Clientes, Chat and opening calls via web).

Type of Access

Enter your product


Restricted Area

Access this area to request access key to systems, download documentation, use resources of the financial area, among other processes available to Linx’s customers.


Frequently Asked Questions (FAQ)

Have your questions cleared up. If your question is not answered in this FAQ, please contact your Customer Feedback Manager or send a message through the contact form of this website.

Finances

  • 1. What is the Portal de Suporte Financeiro (Financial Support Portal) and how can I login?

    The Portal de Suporte Financeiro (Financial Support Portal) is a channel to streamline customer contact with Linx. Using the portal the customer is able to:

    - Go to the helpdesk service via Chat for support;

    - Open call tickets to Linx team;

    - Perform remote connection;

    - Browse Linx's key personnel directory to assist with financial issues;

    - Keep up with news and information about systems unavailability.

    You can login to the portal as follows:

    - Through Link Customer area: Go to "Portals" and then "Portal de Suporte Financeiro"

    - Click on link: http://help.linx.com.br/adm/financeiro.

    Access can be prompted using the following options:

    1 - By phone (11) 2103-4321 option (2) + option (1) Monday to Friday from 9:00 to 6:00 pm.

    2 - Through address Chat http://help.linx.com.br/adm/financeiro


  • 2. How to issue a copy of the bill or electronic invoice?

    Go to Portal de Suporte Financeiro (Financial Support Portal) so that you can query or issue a copy of your Linx bill or invoice. In addition, you can check the bank slips available, due, close to maturity date and paid.

  • 3. Can I register my payment using direct debit?

    Linx currently does not offer the option to pay by direct debit.

  • 4. How do I register my slip on Authorized Direct Debit (ADI)?

    DDA service - Authorized Direct Debit - is available at your bank. To perform this operation contact the Bank you use.

  • 5. Invoice information does not match

    If the invoice has incorrect data, the request for correction must be made via chat, Monday through Friday from 9:00 to 6:00 pm via Portal de Suporte Financeiro (Financing Support Portal). Then provide your taxpayer ID, date of issue of the invoice and/or due date, and contracted service

  • 6. I got the bank slip through mail, but I don't have an invoice, where should I go?

    Your invoice can be found directly on the City Hall website in your location or through Portal de Suporte Financeiro (Financing Support Portal)

  • 7. How should I do to cancel my contract?

    Contract cancellation should be done through your relationship manager or via chat Monday through Friday from 9:00 to 6:00 pm using Portal de Suporte Financeiro (Financing Support Portal).

    To complete the process you should provide taxpayer's ID from your establishment and the products you wish to cancel.


  • 8. My bank slip is due, how should I proceed?

    Go to Portal de Suporte Financeiro (Financing Support Portal), login to your outstanding balance and print all bank slips to be paid within 5 working days and effect the payment using your bank.

  • 9. How do I update my shipping address of the bank slip?

    Address update request to mail your bank slips can be made via chat Monday through Friday from 9:00 to 6:00 pm using Portal de Suporte Financeiro (Financing Support Portal).

    To expedite customer service, have your Corporate taxpayer Id and registration address in hands.


  • 10. I made a payment, but my system still does not work. How long to get it working?

    Within up to 48 working hours the amount is cleared and the system will resume and run automatically. You can also login to Financial support Portal via Chat and send the proof of payment requesting to unlock service, which can occur in up to 4 hours after request.

  • 11. I have paid my debt, how do I send the voucher?

    The proof is not required and payment shall be cleared by system in up to 48 working hours.

Support

  • 1. Who should I seek in case of doubt?

    Linx provides its customers with the Portal de Clientes (in Portuguese), a channel created to optimize service and time. In it, doubts can be clarified via chat, calls openings can be made and the customers can activate their Relationship Manager to solve pending issues.

    If you have any doubts or software errors, you can also go directly to the Telephone Support service: check the access numbers at www.linx.com.br/customer-area in the Support item.

  • 2. How do I request new password or recover a MID-e password to send XML files to the Counter?

    For this request, you are required to have a username and password to enter the portal: mide.linxsaas.com.br/portal.

    If you can’t remember the username, just send an email to liberacao.nfce@linx.com.br with the information of the CNPJ and request for the login and password to be resent. An email will be sent to the contact registered on Linx system.


Consulting and Deployment

  • 1. How can I request a consultant's face-to-face service?

    If you need a Linx consultant in your establishment, please contact your Relationship Manager and inform your demand and possible dates for service.

  • 2. Can the system be deployed remotely?

    The deployment of some systems can be done remotely. This demand is evaluated together with the ideal service model for each customer.

  • 3. Will I have a consultant available in my city to meet me whenever I need to?

    Linx has implementation teams in several cities in Brazil and, whenever possible, will enable the closest consultant in the city to the service.

  • 4. Is Linx responsible for the configuration/formatting of machines, configuration and/or sealing of printers, purchase and/or activation of SAT, internet and network environment for installation of the system in stores?

    No, the store environment is at the responsibility of the customer. For in-store system deployment, Linx informs customers of the requirements consistent for the software configuration to be installed successfully.

  • 5. Can I purchase any hardware (machines, printers, SAT, balance, among others) to work with Linx software?

    Linx offers its customers a list of approved equipment that can be purchased. It is important that the choice at the time of purchase of a hardware is only for products previously approved. To access this information, request the list of products approved to your Relationship Manager.

  • 6. What is Linx's approach to deploying its solutions?

    Linx has its own methodology for implementing its solutions, which was developed based on the best market practices in project management, using as reference the PMI® (Project Management Institute) and the experience of more than 30 years in the retail market. The MIL (Linx Deployment Methodology) has specific roadmaps for each of the solutions, ensuring adherence to the particularities of each retail segment serviced by the company.

ECF

  • 1. What is EFT?

    EFT (Electronic Funds Transfer) is the communication between POSs and card administrators (Cielo, Rede, Getnet, among others) to carry out financial transactions of credit/debit cards integrated into the store's commercial automation system for the issuance of tax coupons.

  • 2. What is the difference between EFT and POS (machine)?

    The EFT performs financial payment transactions via dedicated encryption connections to ensure that real-time card issuers validate transactions. These transactions last for an average of 4 seconds and are integrated into the store's commercial automation – the flags of cards are accepted according to the EFT software regardless of the hardware installed in the store.

    As to the POS (machine), it uses dial-up (telephone line) or GPRS, there is no integration with the store's commercial automation, and the transactions take an average of 30 seconds to validate. The card banners are limited to the POS equipment and there is a need to close the batch for the administrators to pay the transactions.


  • 3. What is the advantage of using EFT?

    The main advantages of using EFT are:

    - Adherence to the current legislation of each state;

    - Online management of card transactions;

    - Integration with commercial automation to reconcile sales;

    - Receipts for the card banners are not linked to the equipment installed in the store.

    Besides the agility in the processing of the transactions, the use of EFT avoids lines in the boxes of the establishment.


  • 4. What is a logical code?

    It is the code that identifies the registry of the establishment in the acquiring networks to use the EFT. It ensures that the transactions are credited to the account linked to the establishment.

  • 5. For whom do I request a logical code?

    For the card administrators – Cielo, Rede, GetNet, among others.

  • 6. Do I need a logical code for each administrator/flag I want to accept?

    No. There is the possibility of using a logic code with the functionality of multiflags, however some flags remain exclusive to each buyer, for example: Meal Ticket – Cielo Exclusivity, Ticket Restaurant – Network Exclusivity.

    The logical code is associated with the acquiring network and the flags authorized by this network.


  • 7. What is multiflag?

    It is when a single acquiring network processes transactions of more than one card flag, allowing the merchant to negotiate better transaction fees.

  • 8. What is PinPad?

    It is the equipment that performs the reading of the cards and integrates the computer to the commercial automation of the store for the operation of EFT.

  • 9. Who supplies the PinPad?

    This equipment can be purchased by the retailer in specialized stores or be rented with the acquiring network.

  • 10. What do I need in order to install the EFT in my store?

    You will need: PinPad installed in the computer, commercial automation homologated for EFT, internet link, fiscal or non-fiscal printer (depending on state tax legislation) and logical codes. Linx can help you with this process. Talk to your Relationship Manager.

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